RE: PacBell Security/Abuse contact

[Joe Blanchard <jblanchard () wyse com>]

        Pacbell's Abuse/Security Depts are totally useless with regard
to assisting its own customers, let alone defending them. 
For the better portion of a few months now, I've 
emailed/called many times with regard to CodeRed boxes (On 
their netblocks) and have yet to see them take any action. 
Anyone I talked with there indicated, after giving them the offending IPs,
that someone would contact the customer and get it resolved. To date
nothing has been done. I still see the same anonying IPs looking for
codered stuff on my Apache systems. I won't even get started about the
Caymen routers that have no password set on them, and the list of 30
of them I emailed to thier NOC/Abuse and a sales rep. That was over
3 months ago, and still they seem to be wide open, at least a few (I suspect
someone changed them, probably were hacked given this amount 
of time.) 
I can understand their wanting to keep their customers anonymousness, 
but if they won't followup with them to (in this case help themselves)
erraticate 
infected boxes that are on their business customer's DSL, doesn't that place

them in the area of liability? Don't know, Just my 2¢s

-Joe

> ----------
> From:         Jeremy T. Bouse[SMTP:Jeremy.Bouse () undergrid net]
> Sent:         Sunday, March 24, 2002 11:11 PM
> To:   nanog () merit edu
> Subject:      PacBell Security/Abuse contact
>
>
>       Anyone have a telephone number that can reach a live person
> within Pacific Bell's Security/Abuse department? PacBell's technical
> support is completely inept with trying to help their customers when
> under any form of network attack other than passing you to a toll-free
> number which informs you to send email to an address that goes without
> answer.
>
>       Respectfully,
>       Jeremy T. Bouse
>       UnderGrid Network Services