RE: Popular trouble ticket management system for IP NOC

["Michael Hallgren" <m.hallgren () free fr>]

Hi Yu,

> Hi nanog,
>
> Have any idea of the current popular trouble ticket system for the NOC ?
> The system used to accept, dispatch, close, store and search trouble
> ticket
> or customer case ? It's pretty much a NOC work flow system, but more
> focused
> on IP NOC.
>
> So what's the popular one ? How about HP help desk, or CA ?  Any other ?

Maybe URL:
http://www.hotscripts.com/PHP/Scripts_and_Programs/Customer_Support/
would be of interest to you.

mh

> thanks for any input.
>
> Yu Ning
> ______________________________________
>
> (Mr.) Yu Ning, Vice Director
> Networking & Engineering Dep.
> North Telecom BU, China Telecom
> Beijing, P.R.China +86-10-66501239
> Personal Page-> http://navidog.126.com
> ______________________________________