Re: OOB customer communications (Re: Looking for Support Contact at Equifax)

[Suresh Ramasubramanian <ops.lists () gmail com>]

If your email and phone communications are down due to a connectivity
break, and your customers get connectivity from you [assume no backup
links, by default .. you'd be surprised at how many smaller customers
get by with a single link and no backups at all.  If their
connectivity is down too - they just cant get to twitter right?

And there's quite likely to be assorted HR policies that say  "no
goofing off on the internet at work, and that includes twitter,
facebook etc"

I'd suggest gather as much backup contact info as you can - cellphone
+ landline (presumably from another carrier, and wired instead of
voip), mailing address etc.  Use it in series.  It is quite scriptable
(and even the bulk postal mail part can be automated to some extent).

--srs

On Mon, Apr 27, 2009 at 8:10 AM, Mike Lewinski <mike () rockynet com> wrote:
> Being a data and VoIP provider, certain events can effect both email and
> telephone communications, so having a truly OOB method of contact is
> potentially invaluable.
>
> It would be awesome if there was a service like twitter that wasn't down as
> often as it is.
>
> Anyone have a list of all xSPs using Twitter?