Re: Mitigating human error in the SP

[Dave CROCKER <dhc2 () dcrocker net>]

On 2/1/2010 6:21 PM, Chadwick Sorrell wrote:
> Any other comments on the subject would be appreciated, we would like
> to come to our next meeting armed and dangerous.


If upper management believes humans can be required to make no errors, ask 
whether they have achieved that ideal for themselves.  If they say yes, start a 
recorder and ask them how.  When they get done, ask them why they think the 
solution that worked for them will scale to a broader population.  (Don't worry, 
you won't get to the point of needing the recorder.)

Otherwise, as Suresh notes, the only way to eliminate human error completely is 
to eliminate the presence of humans in the activity.

For those processes retaining human involvement, procedures and interfaces can 
be designed to minimize human error.  Well-established design specialty.  Human 
factors. Usability. Etc. Typically can be quite effective. Worthy using.

d/
--

  Dave Crocker
  Brandenburg InternetWorking
  bbiw.net