Re: reporting physical plant damage to AT&T?

[Warren Bailey <wbailey () gci com>]

Paul,

This may help you:

remarks:         AT&T Global Webhosting Managed Operations
phone:           +18882912750
phone:           +6567772357
remarks:         Select option 2, 2
abuse-mailbox:   abuse () attglobal net
<http://www.db.ripe.net/whois?searchtext=abuse () attglobal net&inverse_attrib
utes=abuse-mailbox&form_type=simple>


AT&T has been notoriously unclear of their contact numbers.

Warren Bailey | RF Engineer
General Communication, Inc.
2550 Denali St. Suite 700
Anchorage, AK 99503
907.868.5911 desk
907.903.5410 mobile
907.947.7616 followme
http://www.gci.com





On 11/25/10 12:14 PM, "Paul Vixie" <vixie () isc org> wrote:

> there's a pacific telephone j-box at the edge of a parking lot in san
> mateo
> california that's been hit by a car hard enough to spring the door open.
> the
> copper punchdowns are now freely and publically accessible.  i think it's
> not
> pac tel or pac bell or sbc any more, so what i need is to know how to tell
> AT&T that they've got a physical plant problem that will soon be customer
> affecting, especially with the weather like it is.  there was a
> call-before-
> you-dig sticker on it so i called that number and they said it wasn't
> their
> problem.  i'm trying to do the right thing by asking AT&T to make it so if
> i google for "report damage to at&t" it will give a useful result.
> meanwhile
> if someone from at&t asks me i will tell them the road address of the box.
>
> (i am not an at&t customer and calling 1-800-CALL-ATT did me no good at
> all.)