Re: Arista unqualified SFP

[Fredrik Korsbäck <hugge () nordu net>]

On 18/08/16 13:29, Dovid Bender wrote:
> And I was about to jump on to the Arista train.....
>
> Regards,
>
> Dovid
>
> -----Original Message-----
> From: Stanislaw <me () nek0 net>
> Sender: "NANOG" <nanog-bounces () nanog org>Date: Thu, 18 Aug 2016 13:24:05 
> To: nanog list<nanog () nanog org>
> Subject: Re: Arista unqualified SFP
>
> Hi all,
> If somebody is following my epic adventure of getting uqualified SFP to 
> work on Aristas, here is the unhappy end of it.
>
> I've written to Arista support and got the following dialogue:
> Support guy:
> Hi,
> Thank you for contacting Arista Support. My name is **** and I'll be 
> assisting you on this case.
> Could you please provide the "show version" output from this switch?
>
> Me:
> Hi,
> Here it is:
> <show version output here>
>
> Support guy:
> Hi,
> Thank you for the information.
> Unfortunately, we are unable to activate your 3rd party components. To 
> ensure ongoing quality, Arista devices are designed to support only 
> properly qualified transceivers.
> Please let me know if you have any other questions.
>
> Me:
> I do not understand,
> But there is a command which allows using non-Arista transceivers. Why 
> have you implemented it but don't provide an access key to your 
> customers when they ask for it?
> If it is required to sign some papers which declare that I am aware of 
> all the risks and losing my warranty - I agree with that, lets do it. 
> Any way what are the conditions to receive that access key?
>
> Support guy:
> I'm afraid that there is nothing I'm able to do regarding this 
> situation. If you have any other questions regarding enabling 3rd party 
> options in Arista switches, I suggest to contact your local account team 
> (or sales) for further discussion on this matter.

So. Since when does one handle a business-decisions with the TAC? handing out the key means that ANET will not never 
ever be able to sell you any optics, because that's how it works when you ride on the 3rd party optics train. Also the 
TAC need to be flagged to ignore non-official transcievers when sending in your issues so they know they don't have to 
bitch about that.

Id suggest you call your SE/TAM instead of TAC for this.

Or buy something where you can brand the EEPROM with something more appropriate that a ANET-switch like

-- 
hugge