Re: Akamai/HollisterCo

[Mike Hammett <nanog () ics-il net>]

That is a common issue eyeball ISPs have with CDNs and security companies. 


The obvious technical contact is the CDN or security company, but they always redirect you to their client because 
they're "just doing what their client asked". Yes, please, reach out to Hollister's customer service department with a 
request to fix their web site (or tell you why they won't). See how far that gets you. Meanwhile, go buy some of their 
tacky apparel. 


On the "just doing what their client asked", what *IS* it that the client asked? Surely Hollister didn't develop some 
personal spite for Dmitriy's client and bock their IP address. No, more likely is that some algorithm (rightly or 
wrongly) lumped Dmitriy's client's IP in a list of bad actors for some reason and Hollister has chosen to block that 
category of bad actor. Hollister would be equally clueless as to what is actually happening. 


What the CDNs and security companies should respond with is something to the effect of, "We see 123.456.789.123 doing 
XYZ bad activity and it needs to stop before being allowed in." Ya know... the same way nearly every SPAM RBL works. 
You can then kill two birds with one stone: Dmitriy's client can now buy bad shirts and Dmitriy's client fixes whatever 
exploits are happening from their network. 




----- 
Mike Hammett 
Intelligent Computing Solutions 
http://www.ics-il.com 

Midwest-IX 
http://www.midwest-ix.com 

----- Original Message -----

From: "Dmitriy Vaynshteyn [infiniwiz]" <dmitriy.vaynshteyn () infiniwiz com> 
To: nanog () nanog org 
Sent: Wednesday, December 18, 2019 3:04:23 PM 
Subject: Akamai/HollisterCo 



Hello, 

I am looking for some help with Akamai or a contact from Akamai (or their client HollisterCo) 

We have an IP that is being blocked, but can’t get anywhere with their support without having an account with them and 
getting in touch with someone at Hollister is even more impossible. 

Any help would be greatly appreciated. 

Thank you, 


        
        
        
        
        
        
        
        
        
        
Dmitriy Vaynshteyn ​ 
        
        
        
Senior Systems Engineer 
        
        
1835 Hicks Rd. Rolling Meadows, IL 60008 
        
        
        
tel: 847.994.1111       
|       
direct: 847.850.7894    
|       
        
fax: 847.850.7902 
        
        

        
        
        

        
http://www.infiniwiz.com 
        
        
        
Facebook        
Twitter 
LinkedIn
        
Happy with our service? Tell others by leaving a review or making a referral. 
​