RE: Disney+ Geolocation issues

["Aaron Gould" <aaron1 () gvtc com>]

That email (cloud () disneystreaming com) bounced back as undeliverable.

 

-Aaron

 

From: NANOG [mailto:nanog-bounces () nanog org] On Behalf Of Michael Crapse
Sent: Tuesday, November 12, 2019 7:27 PM
Cc: NANOG list
Subject: Re: Disney+ Geolocation issues

 

There has been a continued flurry of trouble tickets from our eyeballs. I did find a contact  cloud () disneystreaming 
com that i have reached out to in hope that they can hear our pleas.

 

On Tue, 12 Nov 2019 at 16:53, Cassidy B. Larson <alandaluz () gmail com> wrote:

We're seeing the same thing.  Actually we saw it during pre-signup.  Reached out to Disney+ weeks ago as well, with no 
response.  Now it's launched, our support lines are flooded with people unable to give Disney all their moneys.    We 
finally got through to Disney+ support after 2.5hrs on hold to supply them the error code, IP address, and zip code.. 
we'll see if it's passed to the right folks. 

 

On Tue, Nov 12, 2019 at 3:30 PM Michael Crapse <michael () wi-fiber io> wrote:

Myself and a few other ISPs are having our eyeballs complain about disney+ saying that they're on a VPN. Does anyone 
have any idea, or who to contact regarding this issue?

This is most likely improper geolocation databases. Anyone have an idea who they use?

 

Mike