nanog mailing list archives

Re: Constant Abuse Reports / Borderline Spamming from RiskIQ


From: Matt Palmer <mpalmer () hezmatt org>
Date: Wed, 15 Apr 2020 11:12:57 +1000

[Hideously mangled quoting fixed]

On Tue, Apr 14, 2020 at 02:51:55PM +0530, Kushal R. wrote:
Matt Palmer wrote:
On Mon, Apr 13, 2020 at 11:14:11PM +0530, Kushal R. wrote:
All abuse reports that we receive are dealt within 48 business hours.

At eight business hours per calendar day, and five business days per
(typical) calendar week, 48 business hours is...  a week and a bit,
calendar wise.

We are a 24x7 operation.  

Then why not just say "withing 48 hours", rather than the weaselish "48
business hours"?  Makes it seem like you're trying to clever-word yourself
an alibi.

- Matt


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