Re: Support for End User Services

[Keith Stokes <keiths () salonbiz com>]

I’ve always used wording such as “I’m contacting you on behalf of so-and-so.” If they ask further I usually tell them 
I’m a consultant.



On Feb 20, 2021, at 11:29 AM, Mike Hammett <nanog () ics-il net<mailto:nanog () ics-il net>> wrote:

Leave aside any conversation about whether the business has the ability (or approval) to pay for it or not.


Is it appropriate for organizations that provide services to end-users to require that you are a paying customer to 
contact their support?

Is it appropriate to pretend to be your complaining customer to get support on network-level issues (IP Geolocation, 
false VPN notices, buffering, despite a clean path to their CDN, etc.)?



-----
Mike Hammett
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