Re: Need Centurylink contact for serious ongoing issue

[Justin Krejci <JKrejci () usinternet com>]

> > If it's landline copper phone, it's kind of hard for a provider to
> > see the
> > lack of customers off hook.  The electrical circuit being open is >
> > expected 
> > until the customer picks up the load/off hooks the phone.
>
> You might think that if nobody at all makes any calls for an hour or
> two,
> that might seem unusual.  Or if no incoming calls complete.
>
> R's,
> John

It might seem unusual, it might not. It depends on the eyes and it
depends on the context. Maybe little rural towns don't actually get a
lot of phone calls. maybe little rural towns get tons of line
cuts/damage and so it's just a drop in the bucket. maybe little rural
towns don't rate for much attention by ILECs due to their minimal
revenue. Maybe ILEC monitoring is not robust enough to make these kinds
of observations in the first place.

ILEC might not care, even if they fall into the "yes, that looks
unusual" category. They may not be overly concerned with unusual, just
confirmed/reported outages (which sounds like OP is struggling with
even that much)

I wonder if sat services like Starlink or Hughsnet are an option for
remote/rural towns in this kind of scenario. Perhaps the phones are
down but they could send IM/chat messages or emails or what have you.
Maybe time to unroll a spool of string and get some tin cans hooked up.

Either way, it sounds like a pretty unfortunate situation for the
people in the town and likely the friends and family of said people.
Hopefully there soon is a resolution and maybe OP can send a follow-up
with the outcome of this saga.