Re: Spectrum Carrier Team

[Shawn L via NANOG <nanog () nanog org>]

Good luck -- last time we did a public service complaint (admittedly it's been a while) due to porting / voice issues 
we were told that they're severity under-staffed and most days don't have enough staff to follow normal business 
procedures.  I have no idea if things are the same on the non-voice side of the house.
 


-----Original Message-----
From: "Josh Luthman" <josh () imaginenetworksllc com>
Sent: Tuesday, December 31, 2024 1:19pm
To: "Dennis Burgess - LTI Support" <dmburgess () linktechs net>
Cc: "nanog () nanog org" <nanog () nanog org>
Subject: Re: Spectrum Carrier Team



Spectrum has a carrier escalations flowchart.  You should have gotten that with the circuit contract and it gets 
updated annually.  Have you tried those numbers?


On Tue, Dec 31, 2024 at 11:38 AM Dennis Burgess - LTI Support via NANOG <[ nanog () nanog org ]( mailto:nanog () nanog 
org )> wrote:



Looking for someone at Spectrum to help with a ticket.  ECT-83933060  no one is picking up the ticket ☹ 
 

Dennis Burgess

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