Comcast off-list contact for hierarchy screw-up?

["Aaron C. de Bruyn via NANOG" <nanog () lists nanog org>]

Sorry for the noise, but I'm hoping someone a bit higher up at Comcast can
help with billing administrivia as the techs I'm talking to have been
useless.  I have a ton of cable connections that are about to get axed due
to bureaucracy.

The short story in bullet points:
* Large client owned ~35 offices went bankrupt, individual offices were
sold off ~6 months ago
* Change of Ownership files for all the accounts, thought everything was
good
* One account down this morning, after hours on the phone found out it's
apparently still attached to the bankrupt hierarchy
* Customers have been getting $0 due bills thinking it was on auto-pay
* After getting the down office restored, got messages in my inbox to
return equipment for other offices
* Called in, gave tons of account numbers to an annoyed rep who said she
would remove all the accounts from the hierarchy and bills would go to each
individual office, but that most of them were "disconnected" already
* Eh?  All offices are online right now and I can connect to them.
* "Sometimes it can take a few days for the accounts to get shutdown"
* But I don't want them to shutdown...
* Rep creates tickets for each one to fix things, tickets get automatically
closed ~30 minutes later because the accounts are out-of-contract and the
service plans are no longer available
* Literal text: "I am writing to you today because we received the ticket
regarding the account ending in (0000). After researching the account, we
were unable to restart the account due to the package speed is expired..
You will need to have a current speed tier applied and that will need to go
through our sales team at 1-800-391-300"
* You're missing a digit in the phone number in your automated email
* Accounts are still "disconnected" but online.
* Customers don't want new contracts

Thanks,

-A
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