Re: Equinix Executive Contact

[Mike Lyon via NANOG <nanog () lists nanog org>]

Instances like this is where LinkedIN really shines…

Start randomly sending LI messages to Equinix contacts/execs until you get somewhere.

I’ve had luck with this with such companies as TicketMaster, etc.

Good luck.

-Mike

> On Jul 10, 2026, at 14:30, Babak Pasdar via NANOG <nanog () lists nanog org> wrote:
>
> 
> Hi Nanog Community,
>
> We are running into a challenge in dealing with Equinix. I just moved a new company to one of the North American east 
> coast locations. After signing the contract we have reached out to our Sales and Account managers dozens of times via 
> phone, email and even portal tickets without any reply.  I wonder if any body else has run into this issue with 
> Equinix.
>
> I have used Equinix for previous companies and know they are not the friendliest or most responsive company, but have 
> never run into an issue where for over a month of persistent outreach we have not gotten any response. When we reach 
> out to theitr support team they say that they have also reached out to our Account team multiple time via internal 
> communications and have not gotten a response.
>
> We never received an escalation list, nor is there one on their portal. In a funny twist, escalation list requests 
> have to go through our Account team -- whom we can't reach :)
>
> Finally, Equinix misapplied a substantial payment due to an internal error, forcing us to make a double payment. And 
> though they acknowledged their error they have refused to refund us playing delay games for near six weeks now.
>
> I am reaching out to the community to see if anyone has a contact for the office of the CEO or some other capable 
> executive at Equinix who can help overcome these issues.
>
> Curious if others are having similar issues or is this a one-off experience?
>
> Many thanks,
>
> Babak
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