Re: AT&T Outage Contact

[TJ Trout via NANOG <nanog () lists nanog org>]

If you use an incognito window Express ticketing will likely work

Here is the escalation list

https://clec.att.com/clec_documents/unrestr/clec/common/Ethernet_Services.pdf

On Sat, Feb 28, 2026, 2:47 PM Eric C. Miller via NANOG <
nanog () lists nanog org> wrote:

> Hello, does anybody have a working outage escalation list? Our contacts
> aren't answering on the weekend and express ticketing isn't letting us
> create tickets. It seems that nobody staffs their call center numbers
> anymore either.
>
> Thank you!
>
> Eric
>
>
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