User Study: AI Assistance at IT Help Desks

[Jonas Wessner via NANOG <nanog () lists nanog org>]

Hi all!

We invite you to take part in our study on *AI Assistance at IT Help Desks.*

Every company and university has a team of IT specialists who take care 
of technical problems of their users. Often, these teams are overloaded 
by inquiries so that users must wait several days for a response. In 
this user study, we explore whether AI suggestions can help with 
processing help desk tickets and emails related to network access 
control. The insights of this study will allow for designing useful and 
data-proven AI-assisted user interfaces to support staff at computing 
centers and help them to solve problems and get back to users faster.

The study takes about *20-30 minutes* and is completely *anonymous*.

🔗 Study link: https://ibac-study.lxd-vs.uni-ulm.de

We are aiming for a total of *300 participants*. So please share this 
study link with others. We are particularly interested in participants 
with a background in network administration or computer science, but we 
also welcome in participants without technical background.

Thank you for your time and support!

Best regards,
Jonas Wessner
Ulm University, Germany
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