RE: Taking control of user's desktops

["Beauford, Jason" <jbeauford () EightInOnePet com>]

Don't forget about M$'s SMS and I think MOM can do it too.

http://www.microsoft.com/smserver/

http://www.microsoft.com/mom/default.mspx

JMB


Marty wrote:

> We need to find a software (not an outsourced
> service) that will permit the technicians to take
> control of the user's desktop for support
> purposes.  The user MUST agree to the technician
> taking control or even <peeking> at his desktop.