RE: Taking control of user's desktops

[Luis Osorio <luis.osorio () parfois com>]

Hi,

Take a look at Netop Remote Control. www.danware.com

This is the best tool i ever worked with. Wouldn't change for nothing...

Regards, 

Luís Osório
Parfois - IT Department
Phone: +351220900840
Mobile: +351917798455
www.parfois.com
 

-----Original Message-----
From: Marty [mailto:groupecci () yahoo ca] 
Sent: quarta-feira, 9 de Fevereiro de 2005 12:40
To: security-basics () securityfocus com
Subject: Taking control of user's desktops

Hi,

My client's help desk requests for support is growing, with more than 1,000
users its understandable. 

We need to find a software (not an outsourced
service) that will permit the technicians to take control of the user's
desktop for support purposes.  The user MUST agree to the technician taking
control or even «peeking» at his desktop.

We've looked at a few but my concern is with overall security.

We used to have VNC installed on a few machines a couple of years ago but we
removed it.

Is the latest version of VNC sufficient (security wise)?

Can you share your experience with us please?
Suggestions or comments welcomed.

Thanks!

Marty

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