nanog mailing list archives
Frustration with increasing information demands from Network Vendors
From: chiel via NANOG <nanog () nanog org>
Date: Fri, 11 Oct 2024 11:25:57 +0200
Hi, I have an handful of Juniper devices (mx204 / QFX5100). I recently bought a new QFX5110 switch I want to update to a newer software release. My account on the Juniper website seems to be disabled and therefor I send an email to customer care. They replied with a form that I have to fill in. A couple of of the questions are "/$ Revenue Range/", "/# of Sales Reps/", "/# of Office Locations/". "/Details of potential opportunities in progress (also Provide)/". I only filled in the form with my own details (name, email address, etc..) and said I refused to give information about the other questions. Juniper (customer care) replied with "/Please note we need these details to reinstate the account. We can not proceed if the form is incomplete/. " I really really really find it disgusting that companies have no problem asking for this kind of information!! Its not only Juniper but also other major brands. I just bought a single switch and I can't update it without sharing all this information. I'm I do only one that feels this strongly about this?
Current thread:
- Frustration with increasing information demands from Network Vendors chiel via NANOG (Oct 11)
- Re: Frustration with increasing information demands from Network Vendors Karl Auer (Oct 11)
- Re: Frustration with increasing information demands from Network Vendors Rich Kulawiec (Oct 11)
- Re: Frustration with increasing information demands from Network Vendors Nick Hilliard (Oct 11)
- Re: Frustration with increasing information demands from Network Vendors Charles Polisher (Oct 11)
- Re: Frustration with increasing information demands from Network Vendors Bryan Holloway (Oct 11)
- Re: Frustration with increasing information demands from Network Vendors Rich Kulawiec (Oct 11)
- Re: Frustration with increasing information demands from Network Vendors Karl Auer (Oct 11)
- Re: Frustration with increasing information demands from Network Vendors Saku Ytti (Oct 11)
- Re: Frustration with increasing information demands from Network Vendors Tom Beecher (Oct 11)
- Re: Frustration with increasing information demands from Network Vendors Saku Ytti (Oct 11)
- Re: Frustration with increasing information demands from Network Vendors Tom Beecher (Oct 12)
