Re: Frustration with increasing information demands from Network Vendors

[Mark Tinka <mark@tinka.africa>]

On 10/11/24 11:25, chiel via NANOG wrote:
> Hi,
>
> I have an handful of Juniper devices (mx204 / QFX5100). I recently 
> bought a new QFX5110 switch I want to update to a newer software release.
>
> My account on the Juniper website seems to be disabled and therefor I 
> send an email to customer care. They replied with a form that I have 
> to fill in. A couple of of the questions are "/$ Revenue Range/", "/# 
> of Sales Reps/", "/# of Office Locations/". "/Details of potential 
> opportunities in progress (also Provide)/".
>
> I only filled in the form with my own details (name, email address, 
> etc..) and said I refused to give information about the other 
> questions. Juniper (customer care) replied with "/Please note we need 
> these details to reinstate the account. We can not proceed if the form 
> is incomplete/. "
>
> I really really really find it disgusting that companies have no 
> problem asking for this kind of information!! Its not only Juniper but 
> also other major brands.
>
> I just bought a single switch and I can't update it without sharing 
> all this information.
>
> I'm I do only one that feels this strongly about this?

Look forward to seeing what happens when HP finally take over...

Mark.