Re: Sorry, a short rant about Digital Realty, Hivelocity and 350 E. Cermak

[Daniel Golding via NANOG <nanog () lists nanog org>]

Digital Realty is one of the largest data center companies in the world and
has been running data centers for decades. Integration always goes poorly.

You may have a cause of action against Hivelocity and you may be able to
get out of your contract - its a sellers market for datacenter these days.

As far as credit cards - taking credit card payments for data center
services is the relic of a bygone era. Most folks pay by invoice and
purchase order in this era.

DG

On Thu, Jan 29, 2026 at 1:11 PM Joel Busch via NANOG <nanog () lists nanog org>
wrote:

> On 29.01.2026 18:26, John Palmer via NANOG wrote:
> > I guess DR is getting into the business of actually running data
> > centers (Althogh Telx's name is all over the paperwork).
>
> I thought they had been in that business for a while. Although I only
> know the one they bought with InterXion in Zürich, Switzerland. But
> maybe you're making a distinction I'm not getting, with the "actually
> running" bit there.
>
> > 1) They have no online customer management portal (or are not giving
> > us access to it)
>
> They have one, https://login.digitalrealty.com/Account/Login, but when
> you log in you get forwarded to the interxion.com domain. It's a messy
> portal and a bit broken. I have to reset my password for every single
> login and they do 2FA by email only.
>
> At least I'm getting the emails, so maybe I should count my blessings.
>
> Best of luck to you!
>
> --
> Joel Busch,
> Network Engineer
> Switch, AS559
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