Re: Sorry, a short rant about Digital Realty, Hivelocity and 350 E. Cermak

[Daniel Golding via NANOG <nanog () lists nanog org>]

350 Cermak has been owned by Digital Realty for many years. They lease
suites and floors to a variety of operators, and they directly operate some
sections. I would not assume that this rather alarmist post has anything to
do with the operation of DLR's other tenants. I'm sure your Equinix
relationship is just fine

DG

On Thu, Jan 29, 2026 at 1:18 PM Bruce Wainer via NANOG <
nanog () lists nanog org> wrote:

> Please excuse my ignorance, but does this impact organizations who have a
> presence in 350 E Cermak via Equinix or other providers? My only experience
> with that building is as an Equinix customer. What I'm wondering is really:
> is this change in ownership of the whole building, or just a part of it the
> way that Equinix is just one part of it?
> -Bruce Wainer
>
> On Thu, Jan 29, 2026 at 1:07 PM John Von Essen via NANOG <
> nanog () lists nanog org> wrote:
>
> > I know that Hivelocity just canned their CEO, and have some industry
> > “consultants” on the team now, so not surprised that some fire sales have
> > occurred.
> >
> > -John
> >
> >
> > > On Jan 29, 2026, at 12:26 PM, John Palmer via NANOG <
> > nanog () lists nanog org> wrote:
> > > So, it looks like Hivelocity sold their data center at 350 E Cermak to
> > > Digital Realty.  I guess DR is getting into the business of actually
> > running
> > > data centers (Althogh Telx's name is all over the paperwork).
> > >
> > >
> > >
> > > We have some servers colocated at this data center.
> > >
> > >
> > >
> > > We received no notice of this transfer either by e-mail or on paper.
> > >
> > >
> > >
> > > The only notice we got was an invoice.
> > >
> > >
> > >
> > > I spent 2 weeks trying to contact them and they never responded to my
> > e-mail
> > > until a few days ago. Seems that their outbound MTA is incapable of
> > > delivering e-mail to our MTA, which is located AT THEIR DATA CENTER at
> > 350 E
> > > Cermak.
> > >
> > >
> > >
> > > When I finally got in touch with them after trying for 2 weeks, it
> > appears
> > > that 1) They have no online customer management portal (or are not
> > giving us
> > > access to it), 2) They don't take credit cards and require a check or
> > wire
> > > transfer (so 1960's) and 3) As I said, their MTA seems incapable of
> > > communicating with another MTA in THEIR DATA CENTER.
> > >
> > >
> > >
> > > Has anyone else had problems with them related to this transfer from
> > > Hivelocity?
> > >
> > >
> > >
> > > I think Hivelocity sold them their Miami data center as well.
> > >
> > >
> > >
> > > Hoping their service gets better soon.  My suspicion is that they
> didn't
> > > plan the transition from Hivelocity very well and are scrambling to fix
> > the
> > > issues.
> > >
> > >
> > >
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