Re: Any chance there is a Comcast BVE neteng peep on the list?

[Keith Christian via NANOG <nanog () lists nanog org>]

Mike, try this:

For urgent technical support regarding an Edgewater Edgemarc device (often
used for Comcast Business internet or VoiceEdge systems), call Comcast
Business Support directly at (800) 391-3000.Alternatively, if your device
has an "EdgeView" service agreement, you can use the EdgeUser Support
portal to request a technician callback.

On Sun, Jul 19, 2026, 12:40 Mike Lyon via NANOG <nanog () lists nanog org>
wrote:

> Been fighting with a 24 hour Broadband Voice Edge outage due to comcast
> Edgemarc at a customer’s office. Need a comcast eng to log into it and tell
> me the configuration.
>
> 10 calls, escalations and promises of a call back from Their neteng folks
> have gone to the shitter.
>
> Ticket number: Cr268217845
>
> Any help would be appreciated.
>
> -Mike
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