Re: Any chance there is a Comcast BVE neteng peep on the list?

[Mike Lyon via NANOG <nanog () lists nanog org>]

Thank you Keith.

Yeah, called that number about 10 times last night. Couldn’t get past India…

Anyways, got it figured out on my own with no help from Comcast.

Think we’ll be switching to a VOIP provider that provides actual support and cares about their customers.

Cheers,
Mike

> On Jul 19, 2026, at 14:53, Keith Christian via NANOG <nanog () lists nanog org> wrote:
>
> Mike, try this:
>
> For urgent technical support regarding an Edgewater Edgemarc device (often
> used for Comcast Business internet or VoiceEdge systems), call Comcast
> Business Support directly at (800) 391-3000.Alternatively, if your device
> has an "EdgeView" service agreement, you can use the EdgeUser Support
> portal to request a technician callback.
>
> > On Sun, Jul 19, 2026, 12:40 Mike Lyon via NANOG <nanog () lists nanog org>
> > wrote:
> >
> > Been fighting with a 24 hour Broadband Voice Edge outage due to comcast
> > Edgemarc at a customer’s office. Need a comcast eng to log into it and tell
> > me the configuration.
> >
> > 10 calls, escalations and promises of a call back from Their neteng folks
> > have gone to the shitter.
> >
> > Ticket number: Cr268217845
> >
> > Any help would be appreciated.
> >
> > -Mike
> > _______________________________________________
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> >
> > https://lists.nanog.org/archives/list/nanog () lists nanog org/message/UP55H6NWFPU6PEUXSEIIQXTDQY4QXHDU/
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