Re: Need Centurylink contact for serious ongoing issue

[Evan Moyer <evmoy15 () gmail com>]

Have you tried filing a complaint with your state's public utility
commission? POTS service is usually regulated by them.

Just a thought

On Wed, Dec 11, 2024, 7:52 PM John Neiberger <jneiberger () gmail com> wrote:

> I apologize for using NANOG for this, but I need to get some traction
> on a telephone outage affecting a large number of homes in a small
> town that Centurylink seems to be unaware of. The affected customers
> have had no phone service for days and none of them know what's going
> on. Centurylink customer service says there are no outages in the area
> and just want to dispatch a tech to an individual home rather than
> escalate this as the emergency that it is. This is a rural area with
> poor cell service, so many of these customers have no alternative. I'm
> particularly concerned that many of the affected customers would be
> unable to reach emergency services, and haven't been able to for 3-4
> days already.
>
> If someone has a contact at Centurylink that can escalate this, please
> contact me off-list.
>
> Many thanks!
> John Neiberger