Re: Need Centurylink contact for serious ongoing issue

[Evan Moyer <evmoy15 () gmail com>]

I've run into the same thing with Lumen DIA's before. Multiple muni's out,
port ops and everyone just assumed everyone else called. Sometimes all it
takes a bit of coordinating. Glad you got someone to check it out.

On Wed, Dec 11, 2024 at 8:54 PM John Neiberger <jneiberger () gmail com> wrote:

> Yep. I finally found some contacts at Lumen who ran it up the chain. I
> also did report it to the Colorado PUC. I'm still confused about how
> so many homes and businesses could be without service and Centurylink
> wouldn't know about it. It's a small town, and I'm starting to think
> everyone thought that the phone company must know about it because
> there so many affected, so no one bothered to call them. I don't know.
> None of it makes any sense. But at least we have someone scheduled to
> drive over there tomorrow and check it out.
>
> John
>
> On Wed, Dec 11, 2024 at 9:08 PM Evan Moyer <evmoy15 () gmail com> wrote:
> > Have you tried filing a complaint with your state's public utility
> commission? POTS service is usually regulated by them.
> > Just a thought
> >
> >
> > On Wed, Dec 11, 2024, 7:52 PM John Neiberger <jneiberger () gmail com>
> wrote:
> > > I apologize for using NANOG for this, but I need to get some traction
> > > on a telephone outage affecting a large number of homes in a small
> > > town that Centurylink seems to be unaware of. The affected customers
> > > have had no phone service for days and none of them know what's going
> > > on. Centurylink customer service says there are no outages in the area
> > > and just want to dispatch a tech to an individual home rather than
> > > escalate this as the emergency that it is. This is a rural area with
> > > poor cell service, so many of these customers have no alternative. I'm
> > > particularly concerned that many of the affected customers would be
> > > unable to reach emergency services, and haven't been able to for 3-4
> > > days already.
> > >
> > > If someone has a contact at Centurylink that can escalate this, please
> > > contact me off-list.
> > >
> > > Many thanks!
> > > John Neiberger