Need Centurylink contact for serious ongoing issue

[John Neiberger <jneiberger () gmail com>]

I apologize for using NANOG for this, but I need to get some traction
on a telephone outage affecting a large number of homes in a small
town that Centurylink seems to be unaware of. The affected customers
have had no phone service for days and none of them know what's going
on. Centurylink customer service says there are no outages in the area
and just want to dispatch a tech to an individual home rather than
escalate this as the emergency that it is. This is a rural area with
poor cell service, so many of these customers have no alternative. I'm
particularly concerned that many of the affected customers would be
unable to reach emergency services, and haven't been able to for 3-4
days already.

If someone has a contact at Centurylink that can escalate this, please
contact me off-list.

Many thanks!
John Neiberger