Re: Apple Support Geolocation

[Steve Miller via NANOG <nanog () lists nanog org>]

Maybe they happen to be using ipapi?

https://ipapi.co/

Only mentioning it because that looks like the only major geoop db that
still lists that block as Boston.

Steve 👋

On Wed, Oct 8, 2025, 03:45 Stephen Griffin via NANOG <nanog () lists nanog org>
wrote:

> So, I have a site in London. We recently changed from PA space to PI space.
> I SWIP'd the new space 155.33.8.0/23 to reflect our London location.
>
> However, on-site support staff are claiming that Apple Support shows them
> in Boston in the US (our headquarters) without an option to pick the UK,
> and are demanding that we go back to PA space, which is both impractical
> and a bad technical option.
>
> I have attempted to get them to log a ticket with Apple in order to
> determine why they believe our London location is in the US, but am just
> getting back "you broke it, fix!" type responses.
>
> So, does anyone have experience with Apple's geolocation? Is accurate
> information on the network whois insufficient? Is it because the ASN shows
> the US (which would likely be incredibly inaccurate and somewhat difficult
> to change, I think)?
>
> I suggested maybe it was a cookie or related to the service contract or
> something, but those have been summarily rejected, so I am somewhat running
> out of ideas.
>
> Thanks,
> Stephen
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