Re: Apple Support Geolocation

[Stephen Griffin via NANOG <nanog () lists nanog org>]

Is odd that they still do, we SWIP'd a while ago, but I filled out the
form. Will see what happens.

Stephen

On Wed, Oct 8, 2025, 06:07 Steve Miller <stmille () gmail com> wrote:

> Maybe they happen to be using ipapi?
>
> https://ipapi.co/
>
> Only mentioning it because that looks like the only major geoop db that
> still lists that block as Boston.
>
> Steve 👋
>
> On Wed, Oct 8, 2025, 03:45 Stephen Griffin via NANOG <
> nanog () lists nanog org> wrote:
>
> > So, I have a site in London. We recently changed from PA space to PI
> > space.
> > I SWIP'd the new space 155.33.8.0/23 to reflect our London location.
> >
> > However, on-site support staff are claiming that Apple Support shows them
> > in Boston in the US (our headquarters) without an option to pick the UK,
> > and are demanding that we go back to PA space, which is both impractical
> > and a bad technical option.
> >
> > I have attempted to get them to log a ticket with Apple in order to
> > determine why they believe our London location is in the US, but am just
> > getting back "you broke it, fix!" type responses.
> >
> > So, does anyone have experience with Apple's geolocation? Is accurate
> > information on the network whois insufficient? Is it because the ASN shows
> > the US (which would likely be incredibly inaccurate and somewhat difficult
> > to change, I think)?
> >
> > I suggested maybe it was a cookie or related to the service contract or
> > something, but those have been summarily rejected, so I am somewhat
> > running
> > out of ideas.
> >
> > Thanks,
> > Stephen
> > _______________________________________________
> > NANOG mailing list
> >
> > https://lists.nanog.org/archives/list/nanog () lists nanog org/message/3ZXJUWRVRYDUDSTN6HTUUAYV5FRJHSF5/
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