Re: Having Geo-IP issues in the past week or so? Digital Elements wet the bed…

[Josh Luthman via NANOG <nanog () lists nanog org>]

Thanks for closing the loop.

I'm curious why it takes a week to adjust one IP block.  It's frustrating
as a provider to have no ability to fix it and get all of the angry phone
calls.

On Fri, Aug 22, 2025, 6:14 PM Mike Lyon via NANOG <nanog () lists nanog org>
wrote:

> If any eyeball networks are having geo-ip issues that started a week or so
> ago for their customers trying to use HBO, Hulu, Netflix or any others that
> use Digital Elements for their geo-ip, be sure you make Digital Elements
> aware.
>
> Digital Elements ran a process update last week that screwed up a bunch of
> netblocks. See ticket verbatim below.
>
> And to top it off, they are holding my customers hostage until a week from
> today when they run the corrective update.
>
> Hi Mike,
>
> While refining our processes to improve accuracy, some of our changes
> inadvertently over-corrected existing updates we had in place.  We have
> noticed these and are correcting them currently.  This unfortunately was
> one of the overridden updates.
>
> Thank you.
> Mike Lyon
> Aug 22, 2025, 11:00 AM EDT
>
> Do we know why it changed?
>
> On Aug 22, 2025, at 05:03, Data Management <ip-data () digitalenvoy net>
> wrote:
>
> *redacted* (Digital Element)
> Aug 22, 2025, 8:03 AM EDT
>
> Hi Mike,
>
> We apologize for the inconvenience.  We will update this IP range back to
> the US for our release next Friday, August 29.
>
> Thank you.
>
> ————————
>
> Fun times…
> -Mike
>
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>
> https://lists.nanog.org/archives/list/nanog () lists nanog org/message/UORMFGBQKLJQXUY2DEUICIL2ICKEWIPT/
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