Re: Having Geo-IP issues in the past week or so? Digital Elements wet the bed…

[Tom Beecher via NANOG <nanog () lists nanog org>]

> I'm curious why it takes a week to adjust one IP block.


Content Provider pays the Geolocation Provider for access to their
database. If the Content Provider is fine with the Geolocation Provider
only updating their database weekly, then that's what they will do.  The
Geo Provider has no incentive to do updates quicker than the people paying
them require them.  By extension, the Content Provider only cares if enough
users are impacted by the problem that they NEED to care.

The entire geo-ip ecosystem is hot garbage.




On Fri, Aug 22, 2025 at 6:42 PM Josh Luthman via NANOG <
nanog () lists nanog org> wrote:

> Thanks for closing the loop.
>
> I'm curious why it takes a week to adjust one IP block.  It's frustrating
> as a provider to have no ability to fix it and get all of the angry phone
> calls.
>
> On Fri, Aug 22, 2025, 6:14 PM Mike Lyon via NANOG <nanog () lists nanog org>
> wrote:
>
> > If any eyeball networks are having geo-ip issues that started a week or
> so
> > ago for their customers trying to use HBO, Hulu, Netflix or any others
> that
> > use Digital Elements for their geo-ip, be sure you make Digital Elements
> > aware.
> >
> > Digital Elements ran a process update last week that screwed up a bunch
> of
> > netblocks. See ticket verbatim below.
> >
> > And to top it off, they are holding my customers hostage until a week
> from
> > today when they run the corrective update.
> >
> > Hi Mike,
> >
> > While refining our processes to improve accuracy, some of our changes
> > inadvertently over-corrected existing updates we had in place.  We have
> > noticed these and are correcting them currently.  This unfortunately was
> > one of the overridden updates.
> >
> > Thank you.
> > Mike Lyon
> > Aug 22, 2025, 11:00 AM EDT
> >
> > Do we know why it changed?
> >
> > On Aug 22, 2025, at 05:03, Data Management <ip-data () digitalenvoy net>
> > wrote:
> >
> > *redacted* (Digital Element)
> > Aug 22, 2025, 8:03 AM EDT
> >
> > Hi Mike,
> >
> > We apologize for the inconvenience.  We will update this IP range back to
> > the US for our release next Friday, August 29.
> >
> > Thank you.
> >
> > ————————
> >
> > Fun times…
> > -Mike
> >
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