Re: Having Geo-IP issues in the past week or so? Digital Elements wet the bed…

[Mike Lyon via NANOG <nanog () lists nanog org>]

> On Aug 23, 2025, at 17:25, Tom Beecher via NANOG <nanog () lists nanog org> wrote:
>
> 
> > I'm curious why it takes a week to adjust one IP block.
>
>
> Content Provider pays the Geolocation Provider for access to their
> database. If the Content Provider is fine with the Geolocation Provider
> only updating their database weekly, then that's what they will do.  The
> Geo Provider has no incentive to do updates quicker than the people paying
> them require them.  By extension, the Content Provider only cares if enough
> users are impacted by the problem that they NEED to care.
>
> The entire geo-ip ecosystem is hot garbage.

This… 100%!! Hot piece of shit!

-Mike




> > On Fri, Aug 22, 2025 at 6:42 PM Josh Luthman via NANOG <
> > nanog () lists nanog org> wrote:
> >
> > Thanks for closing the loop.
> >
> > I'm curious why it takes a week to adjust one IP block.  It's frustrating
> > as a provider to have no ability to fix it and get all of the angry phone
> > calls.
> >
> > On Fri, Aug 22, 2025, 6:14 PM Mike Lyon via NANOG <nanog () lists nanog org>
> > wrote:
> >
> > > If any eyeball networks are having geo-ip issues that started a week or
> > so
> > > ago for their customers trying to use HBO, Hulu, Netflix or any others
> > that
> > > use Digital Elements for their geo-ip, be sure you make Digital Elements
> > > aware.
> > >
> > > Digital Elements ran a process update last week that screwed up a bunch
> > of
> > > netblocks. See ticket verbatim below.
> > >
> > > And to top it off, they are holding my customers hostage until a week
> > from
> > > today when they run the corrective update.
> > >
> > > Hi Mike,
> > >
> > > While refining our processes to improve accuracy, some of our changes
> > > inadvertently over-corrected existing updates we had in place.  We have
> > > noticed these and are correcting them currently.  This unfortunately was
> > > one of the overridden updates.
> > >
> > > Thank you.
> > > Mike Lyon
> > > Aug 22, 2025, 11:00 AM EDT
> > >
> > > Do we know why it changed?
> > >
> > > On Aug 22, 2025, at 05:03, Data Management <ip-data () digitalenvoy net>
> > > wrote:
> > >
> > > *redacted* (Digital Element)
> > > Aug 22, 2025, 8:03 AM EDT
> > >
> > > Hi Mike,
> > >
> > > We apologize for the inconvenience.  We will update this IP range back to
> > > the US for our release next Friday, August 29.
> > >
> > > Thank you.
> > >
> > > ————————
> > >
> > > Fun times…
> > > -Mike
> > >
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